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Welcome to Billing Support

It looks like you're not currently logged into a premium account, but no worries, we're here to help!

To assist you with your billing inquiry as quickly as possible, please choose one of the following options:

  • Log In to Your Online Portal - Log in here to view your renewal settings, download invoices, manage payment methods, and more.

  • Reset Your Password - Forgot your login? You can request a secure password reset.

  • Find My Subscription - Not sure which email you used? Use our Transaction Search tool to locate your billing record using payment details.

  • Recover Access - Use our secure recovery tool if you're having trouble accessing your premium account.

Still Need Help?

If you'd prefer to speak with a support representative, submit a request here and our team will get back to you as soon as possible.

TIP: Logging in first helps us resolve your query faster.

Alternatively, select a topic below to continue. We'll guide you through the next steps and connect you with a support agent if needed.

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Getting Subscription Details
refresh
Making a Renewal Payment
cancel
Canceling Your Subscription
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Requesting a Refund


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Subscription Details

For full information on your account, please visit your My Services dashboard on our website by logging in using the button below.

My Services

If you have a charge from us which is not listed on your account, or you are unable to access your account, please use our Transaction Search Tool to provide us details about the charge so one of our billing representatives can assist with your request.


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Making a Renewal Payment

To check your full account details, such as the renewal of any additional services, please visit your Account Dashboard on our website.

Alternatively, to reach out to team directly here.


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Canceling Your Subscription

We're sorry to hear you're thinking of canceling.

If you need assistance with your query, please fill out our support contact form here and one of our team will respond to your soon.

Alternatively, the fastest and easiest way to complete your cancelation is to log into your online portal. You can disable auto-renewal at any time using our simple one-click cancelation process — no need to contact support.

This will stop your subscription from renewing at the end of your current billing period. Your services will remain fully active until that time, and no further charges will be made.

Please note: For purchases made directly through our website, you'll be asked to verify your identity using two-factor authentication — either by email or by entering the first six digits of the payment method saved to your account. This helps ensure your account remains secure.

To get started, choose the payment method you used at sign-up and follow the step-by-step instructions below.

On your iOS® device follow these steps:

  • Open the settings app
  • Tap the iCloud® Subscription at the top of the screen
  • Tap 'Subscriptions' (this may take a few seconds to load)
  • Tap the subscription you wish to manage
  • Tap 'Cancel Subscription'

    • Alternatively, to manage your subscription you can review your subscriptions associated with your Apple® Account by clicking here.

    To manage your subscription you can review your subscriptions associated with your Google Account by clicking here.

    If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

    Please see below for an overview of the simple steps.

    Login

    Login to your account on our website.

    Dashboard

    On your dashboard click the 'My Subscriptions'

    My Services

    Click 'Cancel Subscription' on your subscription.

    Verification

    As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.

    If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

    Please see below for an overview of the simple steps.

    Login

    Login to your account on our website.

    Dashboard

    On your dashboard click the 'My Subscriptions'

    My Services

    Click 'Cancel Subscription' on your subscription.

    Verification

    As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.

    NOTE: For more detail instructions, please visit our article here.


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    Requesting a Refund

    If you would like to receive a refund you must ensure that your service(s) have been terminated.

    Once complete, you will no longer have access to your service(s).

    To be eligible for a refund, your termination and refund request must be submitted within the applicable timeframes below:

    • 12-Month Plans or Bi-Annual Plans: Requests must be made within 30 days of initial purchase or renewal.

    • Monthly or Quarterly: Request must be made within 14 days of initial purchase or renewal.

    • Additional Services (e.g. Unlimited Devices, Identity Protection): Each add-on must be terminated and refunded within 14 days of activation or renewal.

    If you wish to cancel and retain use of your service(s) until the end of its period you can do this via your online portal. For a step by step guide on how to cancel please click here.

    If your account is cancelled and you are eligible for a refund please contact support here.

    NOTE: If your subscription was purchased through the Google Play Store or Apple App Store, you'll need to manage it through the same platform.


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