If you have purchased a subscription from TotalAV, your payment will show up as www.totalav.com on your bank statement.
If you do not recognize this charge and feel that you did not make this payment, rest assured we are more than happy to refund it back to you.
Before proceeding, please make sure that you have checked that the other members of your household have not purchased a TotalAV subscription.
If not, then please provide us with the following information:
Last 4 digits of the card that was charged
Name associated with the card
Address that the card is registered to
Date and amount charged
If you used PayPal to purchase TotalAV, please provide the email associated with the charge.
Report Unrecognized Charge