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Billing Support

Payment Reference

If you have purchased a subscription from TotalAV, your payment will show up as www.totalav.com on your bank statement.

If you do not recognize this charge and feel that you did not make this payment, rest assured we are more than happy to refund it back to you.

Before proceeding, please make sure that you have checked that the other members of your household have not purchased a TotalAV subscription.

Otherwise, please use our transaction search tool to help locate and discuss the charge with our team.


Transaction Search