At TotalAV, we understand that unexpected charges can be a source of frustration for our customers and non-customers alike. In this support article, we aim to inform you of what you can do if you find an unexpected charge from our business.
Unexpected charges may be the result of a change in your service plan or the utilization of additional services beyond what is included in your plan. In this scenario, we recommend reviewing your plan and assessing whether it meets your current needs. Our team is always available to help you determine which plan is best suited for your needs and can help you upgrade or downgrade as needed to fit your personal needs.
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If you have forgotten your password you can reset your password by clicking here.
If you have forgotten or lost access to your account email address you can send us an Account Recovery Request by clicking here.