At TotalAV, we value your satisfaction and strive to provide you with the best experience possible. This article aims to provide you with a comprehensive understanding of our refund policies and procedures, ensuring transparency and clarity throughout the process.
We are committed to processing your refund request as promptly as possible. Typically, refunds are processed within 24 to 48 hours from the time your request is approved. However, please note that in certain cases, the refund process may take up to 7 working days, depending on factors such as your financial institution's processing times.
To determine your eligibility for a refund, please refer to our Terms and Conditions. This section outlines the specific scenarios under which a refund may be granted. We encourage you to review these terms carefully to ensure you understand the conditions that apply to your request.
Refund processes may vary depending on the payment method you used for your purchase. Please bear in mind that refunds will be made back to the payment method used at point of purchase. Here's an overview of how refunds are handled for different payment methods:
Credit/Debit Card: If you made a payment using a credit or debit card, your refund will be processed back to the same card. Please note that the time it takes for the refund to appear in your account may vary depending on your card issuer's policies.
PayPal: for payments made through PayPal, refunds are credited back to your PayPal account. From there, you can choose to keep the refunded amount in your PayPal balance or transfer it to your linked bank account or card.
App Store (e.g. Apple App Store, Google Play Store): if you made a purchase through an app store, such as the Apple App Store or Google Play Store, refunds are processed according to the policies and procedures of the respective store. You will need to initiate the refund request through the store's app, and the refund will typically be credited back to your store account.
We understand that circumstances change, and we're here to assist you through the refund process. We hope this article has provided you with a clear understanding of our refund policies and procedures. Remember to review our Terms and Conditions for specific eligibility criteria.