Cancel a Subscription

To get started, choose the payment method you used at sign-up and follow the step-by-step instructions below.

Please note: For purchases made directly through our website, you'll be asked to verify your identity using two-factor authentication. This helps ensure your account remains secure.

The fastest and easiest way to manage your subscriptions is through your secure Online Portal. You can disable auto-renewal at any time using our simple cancellation process — no need to contact support.

This will stop your subscription from renewing at the end of your current billing period. Your services will remain fully active until that time, and no further charges will be made.

See below for more details and step-by-step guidance.

Login

Dashboard

On your dashboard click the 'My Subscriptions'

My Services

Click 'Cancel Subscription' on your subscription.

Verification

As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.

If you purchased a subscription through the Apple App Store®, you will need to manage your subscription through your Apple account.

You can manage this easily from your iOS® device by following these steps:

Open the settings app

Tap the iCloud® Subscription at the top of the screen

Tap 'Subscriptions', this may take a few seconds to load

Tap the subscription you wish to manage

Tap 'Cancel Subscription'

Alternatively, use this link to open your the Subscriptions section on your Apple account.

If you purchased a subscription through the Google Play Store, you will need to manage your subscription through your Google account.

You can manage this easily from your Android device by following these steps:

Open the Google Play Store app on your device.

Tap your profile icon (top right).

Select Payments & subscriptions.

Tap Subscriptions.

Choose the subscription you'd like to manage.

Tap Cancel Subscription and follow the instructions

Alternatively, use this link to open your Subscriptions section of your Google account.

Still need support? Login to your premium account or contact our team!

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Billing Support

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Billing & Payments

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