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Billing FAQs

You may have a question about your TotalAV invoices, subscriptions, and other billing-related information. Within this article, you will find the answers to our customer's most frequently asked billing questions.

When Do I Receive a Confirmation Email?

Once your order has been approved a confirmation email will be sent to your email address used to sign up with TotalAV. Make sure that you check your junk box.

How Will My TotalAV Purchase Show on My Bank Statement?

All purchases that you have made on our website will show up in your bank or credit card statement as:, along with our local telephone number.

Where Can I See an Overview of My Billing Account?

Once logged in to your TotalAV account, you will be able to access your billing overview. From here you will be able to:

  • View Payment History
  • View Payment Dates
  • Add back up Payments
  • Download Invoices

  • Billing Overview

    Do TotalAV Offer a Money-Back Guarantee?

    Yes. When you subscribe to TotalAV we offer our money-back guarantee. This allows you to experience the full benefits of our award-winning security suite before fully committing.