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TotalAV Setup

Issues With Downloading and Installing TotalAV

If you are having an issue with downloading or installing TotalAV, do not worry we are here to help you with your issue!

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Issues Downloading TotalAV on Windows


I Need Help Downloading TotalAV

Select an option below

Where Can I Download TotalAV? My TotalAV Download Won't Start or Stops My TotalAV Download Won't Open Where is My TotalAV Download


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Issues Downloading TotalAV on Windows


Where Can I Downlaod TotalAV?

Click here to download TotalAV.


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Issues Downloading TotalAV on Windows


My TotalAV Download Won't Start or Stops

If your download does not start, or it stops, please follow these instructions

  • Wait and try again later
  • Check your internet connection is stable and restart your router
  • Check you have enough disk space on your computer
  • Right-click the download link and Save Link As - you will be able to change the place the file is saved (the file name should be TotalAV_Setup.exe)
  • Try using a different browser

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    Issues Downloading TotalAV on Windows


    My TotalAV Download Won't Open

    If you have downloaded TotalAV and it won't open, please follow these instructions:

  • Reboot your device and try again
  • Check that Windows is up-to-date
  • Check that you are your computer's admin - If you are not the computer's admin user please ask the admin for help
  • Re-download TotalAV

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    Issues Downloading TotalAV on Windows


    Where is My TotalAV Download

    The default location of files being downloaded on Windows is the downloads folder.

    Follow these instructions to find your TotalAV download:

  • Open the Start Menu
  • Search for File Explorer
  • Click Downloads under Pinned items
  • Look for TotalAV or TotalAV Setup
  • Can't find your TotalAV Download? Click here to re-download.


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    Issues Installing TotalAV on Windows


    I Need Help Installing TotalAV

    Select an option below

    My Install File Will Not Open I Have an Error Message During Install The Installer Does Not Start or Finish


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    Issues Installing TotalAV on Windows


    My Install File Will Not Open

    If your download does not start, or it stops, please follow these instructions

  • Wait and try again later
  • Check your internet connection is stable and restart your router
  • Check you have enough disk space on your computer
  • Right-click the download link and Save Link As - you will be able to change the place the file is saved (the file name should be TotalAV_Setup.exe)
  • Try using a different browser

  • Go Back

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    Thanks for the feedback!

    Issues Installing TotalAV on Windows


    I Have an Error Message During Install

    If you receive an error message during install it is most likely due to an issue with the operating system.

    To help solve your issue, please follow these steps:

  • Reboot your PC
  • Re-Download TotalAV
  • Check your device is fully updated

  • Go Back

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    Thanks for the feedback!

    Issues Installing TotalAV on Windows

    The Installer Does Not Start or Finish

    If you have downloaded TotalAV and it won't open, please follow these instructions:

  • Reboot your device and try again
  • Check that Windows is up-to-date
  • Check that you are your computers admin - If you are not the computer's admin user please ask the admin for help
  • Re-download TotalAV

  • Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Logging into TotalAV on Windows


    I Need Help Logging In

    Select an option below

    My Email is Invalid My Email or Password is Not Recognised


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    Issues Logging into TotalAV on Windows


    My Email is Invalid

    We are sorry that you are having an issue logging into TotalAV. One of our agents will be happy to help solve your issue.


    Go Back Contact Us


    Issues Logging into TotalAV on Windows


    My Email or Password is Not Recognized

    If your password is not recognized, click Reset Password

    My Email Is Wrong Reset Password


    Go Back

    Issues Logging into TotalAV on Windows


    Contact us

    To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.


    Go Back Chat Now!

    Issues Logging into TotalAV on Windows


    My Email is Invalid

    Do you have a paid subscription?


    Go Back Yes No

    Issues Logging into TotalAV on Windows


    Contact us

    To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.


    Go Back Chat Now


    Issues Logging into TotalAV on Windows


    Sign Up With TotalAV

    Once you have signed up with TotalAV, you will be provided with log in details.


    Go Back Sign Up!

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    Issues Activating TotalAV on Windows


    Need Help Activating The Software

    Select an option below

    Real-Time Protection Won't Enable Where Are My Paid Features? Help With Licenses


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    Issues Activating TotalAV on Windows

    Real-Time Protection Won't Enable

    Real-Time Protection runs in the background of your device and scans any file that you have downloaded, used, or opened. Real-Time Protection checks for virus-like behavior and will stop any suspicious activities, notifying you and stoping any files or malicious processes that could be harmful to your device.

    Uninstall Other Antivirus Applications

    If you have other Antivirus Applications installed with Real-Time Protection, they will end up working against each other and Real-Time Protection will not work.

    If you do not have any other Antivirus application installed go to step 5.

    To remove any other Antivirus Applications

    • Open Windows Start

    • Search for Add or remove programs

    • Go through the list and uninstall any other programs which are an Antivirus

    Uninstall TotalAV

    Now we have removed other Antivirus Applications, we can also remove TotalAV temporarily.

    • Type TotalAV in your Windows search bar

    • Right Click the TotalAV Application

    • Click Uninstall

    A new window should open with a list of applications.

    • Find TotalAV

    • Right click TotalAV

    • Click Uninstall / Change

    Restart Your PC

    Restarting the computer at this point will allow your system to fully uninstall and clean up after removing any software.

    Do this and continue with step .

    Reinstall TotalAV

    • Click Here To Download TotalAV
    • Open the Downloaded File within your browser

    • Click Yes to allow TotalAV to make changes to your device


    • Click Install

    • Wait for TotalAV to Install

    • Wait for TotalAV to Update


    Try enabling Real-Time Protection again. If it works, great! If not continue on.


    Uninstall Intel Rapid Storage

    • Open TotalAV

    • Click the Speedometer Icon

    • Click Application Uninstaller

    • Click Start Scan

    • Locate the Intel Rapid Storage application

    • Click the check box on the right-hand side

    • Click Uninstall Selected

    Uninstall TotalAV

    After removing Intel Rapid Storage, we need to also remove TotalAV temporarily.

    • Type TotalAV in your Windows search bar

    • Right Click the TotalAV Application

    • Click Uninstall

    A new window should open with a list of applications.

    • Find TotalAV

    • Right click TotalAV

    • Click Uninstall / Change

    Restart Your PC

    Restarting the computer at this point will allow your system to fully uninstall and clean up after removing any software.

    Do this and continue with step .

    Reinstall TotalAV

    • Click Here To Download TotalAV
    • Open the Downloaded File within your browser

    • Click Yes to allow
      to make changes to your device -

    • Click Install

    • Wait for TotalAV to Install

    • Wait for TotalAV to Update


    Try enabling Real-Time Protection again. If it works, great! If not continue on.


    Restart Background Services

    The background service PC Security Management Service may need to be enabled or restarted to fix your Real-Time Protection problem.

    To do so, follow these steps:

    • Click the Start/Windows button.

    • Type services.msc in the Windows search bar and click Run As Administrator

    • Right-click PC Security Management Service > Properties

    • Click on the Recovery Tab

    • Set First, Second and Subsequent Failures to Restart the Service

    • Click Apply > OK

    • Open the TotalAV application and click Enable Protection

    Try enabling Real-Time Protection again. If it works, great! If not continue on.


    Check Windows Defender is disabled

    On most modern-day Windows devices, Microsoft Defender will come preinstalled. Microsoft Defender will end up causing conflict with TotalAV and we would recommend disabling it. To disable Microsoft Defender follow these instructions:

    • Click the Windows icon/Start button

    • Click the settings cog

    • Click Update & Security

    • Click Windows Security

    • Click Virus & Threat Protection

    • Locate Microsoft Defender

    • Toggle Off Periodic Scanning


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    Issues Activating TotalAV on Windows


    Where Are My Paid Features?

    You may have downloaded the free version of TotalAV even though you have a paid subscription. As it is the free version of TotalAV you will not have access to your premium features. If you have a paid account, to access your premium features, you simply have to log in.

    To log in and activate your new features follow these instructions:

    Open TotalAV

  • Open TotalAV
  • Click Login button on the top right-hand corner
  • Enter Login Details

  • Enter your Email Address
  • Enter your Password
  • Click Login
  • You should now have access to all the features within your paid account.


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    Thanks for the feedback!

    Issues Activating TotalAV on Windows


    Help With Licenses

    A license will be used every time you login for the first with your TotalAV subscription on a Windows, macOS®, Android, or iOS® device

    If you would like to purchase additional licenses you can do in our marketplace. Please allow up to 15 minutes for your licenses to activate on your account.

    If you would like to manage your licenses, you can do so by visiting our device dashboard. From here you will be able to:

  • Check which devices a license is applied to
  • Remove a license from a device
  • Add more devices
  • Check the device details
  • If you remove a license, the device will default to the free version of TotalAV


    Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Downloading TotalAV on macOS®


    Where Can I Downlaod TotalAV?

    Click here to download TotalAV.


    Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Downloading TotalAV on macOS®


    My TotalAV Download Won't Start or Stops

    If your download does not start, or it stops, please follow these instructions

  • Wait and try again later
  • Check your internet connection is stable and restart your router
  • Check you have enough disk space on your computer
  • Right-click the download link and Save Link As - you will be able to change the place the file is saved
  • Try using a different browser

  • Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Downloading TotalAV on macOS®


    My TotalAV Download Won't Open

    If you have downloaded TotalAV and it won't open, please follow these instructions:

  • Reboot your device and try again
  • Check that macOS® is up-to-date
  • Check that you are your computer's admin - If you are not the computer's admin user please ask the admin for help
  • Re-download TotalAV

  • Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Downloading TotalAV on macOS®


    Where is My TotalAV Download

    The default location of files being downloaded on macOS® is the downloads folder.

    Follow these instructions to find your TotalAV download:

  • Open Finder
  • Open the Downloads under favourites
  • Look for file TotalAV or TotalAV Setup
  • Can't find your TotalAV Download? Click here to re-download.


    Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Installing TotalAV on macOS®


    I Need Help Installing

    Select an option below

    My Install File Will Not Open I Have an Error Message During Install The Installer Does Not Start or Finish


    Go Back

    Issues Installing TotalAV on macOS®


    My Install File Will Not Open

    If your download does not start, or it stops, please follow these instructions


  • Wait and try again later
  • Check your internet connection is stable and restart your router
  • Check you have enough disk space on your computer
  • Right-click the download link and Save Link As - you will be able to change the place the file is saved.
  • Try using a different browser

  • Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Installing TotalAV on macOS®


    I Have an Error Message During Install

    If you receive an error message during install it is most likely due to an issue with the operating system.

    To help solve your issue, please follow these steps:

  • Reboot your PC
  • Check Your Device is Fully Updated
  • Re-download TotalAV

  • Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Installing TotalAV on macOS®


    The Installer Does Not Start or Finish

    If you have downloaded TotalAV and it won't open, please follow these instructions:

  • Reboot your device and try again
  • Check that Windows is up-to-date
  • Check that you are your computer's admin - If you are not the computer's admin user please ask the admin for help
  • Re-download TotalAV

  • Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Logging into TotalAV on macOS®


    I Need Help Logging In

    Select an option below

    My Email is Invalid My Email or Password is Not Recognised


    Go Back

    Issues Logging into TotalAV on macOS®


    My Email is Invalid

    We are sorry that you are having an issue into TotalAV. One of our agents will be happy to help solve your issue.


    Go Back Chat Now

    Issues Logging into TotalAV on macOS®


    If your password is not recognized, click Reset Password

    My Email Is Wrong Reset Password


    Go Back

    Issues Logging into TotalAV on macOS®


    Contact us

    To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.


    Go Back Chat Now

    Issues Logging into TotalAV on macOS®


    My Email is Invalid

    Do you have a paid subscription?


    Go Back Yes No

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Logging into TotalAV on Windows


    Contact us

    To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.


    Go Back Chat Now


    Issues Logging into TotalAV on Windows


    Sign Up With TotalAV

    Once you have signed up with TotalAV, you will be provided with log in details.


    Go Back Sign Up!

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Activating TotalAV on macOS®


    I Need Help Activating The Software

    Select an option below

    Real-Time Protection Won't Enable Where Are My Paid Features? Help With Licenses


    Go Back

    Issues Activating TotalAV on macOS®


    Real-Time Protection Won't Enable

    When you first install TotalAV on Mac, you will need to set up Real-Time Protection. We have made this as simple as possible. To enable Real-Time Protection follow these instructions:


    Open TotalAV

    Open the TotalAV Application

  • Click Dashboard
  • Click Enable
  • Click Install
  • Open System Preferences
  • Allow Permisions

  • Click Open Security Preferences
  • Click the Lock Icon
  • Enter your Mac's Password
  • Click Unlock
  • Click Allow
  • Enable Real-Time Protection

    Go to the TotalAV Application

  • Click Next > Open System Preferences
  • Click TotalAV Real-Time Protection 5
  • Click Complete Setup

  • Go Back

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    Issues Activating TotalAV on macOS®


    Where Are My Paid Features?

    You may have downloaded the free version of TotalAV even though you have a paid subscription. As it is the free version of TotalAV you will not have access to your premium features. If you have a paid account, to access your premium features, you simply have to log in.

    To log in and activate your new features follow these instructions:

    Open TotalAV

  • Open TotalAV
  • Click Login button on the top right-hand corner
  • Enter Login Details

  • Enter your Email Address
  • Enter your Password
  • Click Login
  • You should now have access to all the features within your paid account.


    Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Activating TotalAV on macOS®


    Help With Licenses

    A license will be used every time you login for the first time with your TotalAV subscription on a Windows, macOS®, Android, or iOS® device

    If you would like to purchase additional licenses you can do in our marketplace. Please allow up to 15 minutes for your licenses to activate on your account.

    If you would like to manage your licenses, you can do so by visiting our device dashboard. From here you will be able to:

  • Check which devices a license is applied to
  • Remove a license from a device
  • Add more devices
  • Check the device details
  • If you remove a license, the device will default to the free version of TotalAV


    Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    What issue do you need help with?


    ###iOS®

    Select an option below

    I Need Help Downloading TotalAV I Need Help Installing TotalAV I Need Help Logging In


    Switch Device

    Issues Downloading TotalAV oniOS®


    I Need Help Downloading

    Select an option below

    Where Can I Download TotalAV? I Can't Download TotalAV


    Go Back

    Issues Downloading TotalAV oniOS®


    Where Can I Download TotalAV?

    Click here to download TotalAV. This will open the App Store® on your device.


    Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Downloading TotalAV oniOS®


    I Can't Download TotalAV

    TotalAV requires iOS® 9.3 or above. For security we recommend you use the highest version of iOS® your device supports.


    Go Back

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    YesNo

    Thanks for the feedback!

    Issues Installing TotalAV oniOS®


    I Need Help Installing

    Click here to download TotalAV. This will open the App Store® on your device.


    Go Back

    Issues Logging into TotalAV oniOS®

    I Need Help Logging In

    Select an option below

    My Email is Invalid My Email or Password is Not Recognized


    Go Back

    Issues Logging into TotalAV oniOS®


    My Email is Invalid

    We are sorry that you are having an issue logging into TotalAV. One of our agents will be happy to help solve your issue.


    Go Back Contact Us


    Issues Logging into TotalAV oniOS®


    My Email or Password is Not Recognized

    If your password is not recognized, click Reset Password

    My Email Is Wrong Reset Password


    Go Back

    Issues Logging into TotalAV on macOS®


    Contact us

    To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.


    Go Back Chat Now

    Issues Logging into TotalAV oniOS®


    My Email is Invalid

    Do you have a paid subscription?


    Go Back Yes No

    Issues Logging into TotalAV oniOS®


    Contact us

    To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.


    Go Back Chat Now


    Issues Logging into TotalAV oniOS®


    Sign Up With TotalAV

    Once you have signed up with TotalAV, you will be provided with log in details.


    Did this answer your question?

    YesNo

    Thanks for the feedback!

    What issue do you need help with?


    Android

    Select an option below

    I need help downloading I need help installing I need help logging in


    Switch Device

    Issues Downloading TotalAV on Android


    Where Can I Download TotalAV?

    Click here on your Android device to download TotalAV. This will open the Play Store on your device.


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    YesNo

    Thanks for the feedback!

    Issues Downloading TotalAV on Android


    I Can't Download TotalAV

    TotalAV requires Android 5.0 or above. For security we recommend you use the highest version of Android your device supports.


    Go Back

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    YesNo

    Thanks for the feedback!

    Issues Installing TotalAV on Android


    I Need Help Installing

    Click here on your Android device to download TotalAV. This will open the Play Store on your device.


    Go Back

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Logging into TotalAV on Android


    I Need Help Logging In

    Select an option below

    My Email is Invalid My Email or Password is Not Recognized


    Go Back

    Issues Logging into TotalAV on Android


    My Email is Invalid

    We are sorry that you are having an issue logging into TotalAV. One of our agents will be happy to help solve your issue.


    Go Back Chat Now


    Issues Logging into TotalAV on Android


    My Email or Password is Not Recognized

    If your password is not recognized, click Reset Password

    My Email Is Wrong Reset Password


    Go Back

    Issues Logging into TotalAV on macOS®


    Contact us

    To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.


    Go Back Chat Now

    Issues Logging into TotalAV on Android


    My Email is Invalid

    Do you have a paid subscription?


    Go Back Yes No

    Did this answer your question?

    YesNo

    Thanks for the feedback!

    Issues Logging into TotalAV on Android


    Contact us

    To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.


    Go Back Chat Now


    Issues Logging into TotalAV on Android


    Sign Up With TotalAV

    Once you have signed up with TotalAV, you will be provided with log in details.


    Did this answer your question?

    YesNo

    Thanks for the feedback!