If you are having an issue with downloading or installing TotalAV, do not worry we are here to help you with your issue!
Which operating system do you need help with?
Select an option below
I Need Help Downloading TotalAV I Need Help Installing TotalAV? I Need Help Logging In I Need Help Activating The SoftwareSelect an option below
Where Can I Download TotalAV? My TotalAV Download Won't Start or Stops My TotalAV Download Won't Open Where is My TotalAV DownloadIf your download does not start, or it stops, please follow these instructions
If you have downloaded TotalAV and it won't open, please follow these instructions:
The default location of files being downloaded on Windows is the downloads folder.
Follow these instructions to find your TotalAV download:
Select an option below
My Install File Will Not Open I Have an Error Message During Install The Installer Does Not Start or FinishIf your download does not start, or it stops, please follow these instructions
If you receive an error message during install it is most likely due to an issue with the operating system.
To help solve your issue, please follow these steps:
If you have downloaded TotalAV and it won't open, please follow these instructions:
You are currently logged into an account on our website that does not have an active subscription. To logout, click the button below.
LogoutMy Email is Invalid My Email or Password is Not RecognisedWe are sorry that you are having an issue logging into TotalAV. One of our agents will be happy to help solve your issue.
If your password is not recognized, click Reset Password
My Email Is Wrong Reset PasswordTo help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.
Do you have a paid subscription?
To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.
Once you have signed up with TotalAV, you will be provided with log in details.
Select an option below
Real-Time Protection Won't Enable Where Are My Paid Features? Help With LicensesReal-Time Protection runs in the background of your device and scans any file that you have downloaded, used, or opened. Real-Time Protection checks for virus-like behavior and will stop any suspicious activities, notifying you and stoping any files or malicious processes that could be harmful to your device.
If you have other Antivirus Applications installed with Real-Time Protection, they will end up working against each other and Real-Time Protection will not work.
To remove any other Antivirus Applications
Open Windows Start
Search for Add or remove programs
Go through the list and uninstall any other programs which are an Antivirus
Now we have removed other Antivirus Applications, we can also remove TotalAV temporarily.
Type TotalAV in your Windows search bar
Right Click the TotalAV Application
Click Uninstall
A new window should open with a list of applications.
Find TotalAV
Right click TotalAV
Click Uninstall / Change
Restarting the computer at this point will allow your system to fully uninstall and clean up after removing any software.
Do this and continue with step .
Open the Downloaded File within your browser
Click Yes to allow TotalAV to make changes to your device
Click Install
Wait for TotalAV to Install
Wait for TotalAV to Update
Open TotalAV
Click the Speedometer Icon
Click Application Uninstaller
Click Start Scan
Locate the Intel Rapid Storage application
Click the check box on the right-hand side
Click Uninstall Selected
After removing Intel Rapid Storage, we need to also remove TotalAV temporarily.
Type TotalAV in your Windows search bar
Right Click the TotalAV Application
Click Uninstall
A new window should open with a list of applications.
Find TotalAV
Right click TotalAV
Click Uninstall / Change
Restarting the computer at this point will allow your system to fully uninstall and clean up after removing any software.
Do this and continue with step .
Open the Downloaded File within your browser
Click Yes to allow
to make changes to your device
-
Click Install
Wait for TotalAV to Install
Wait for TotalAV to Update
The background service PC Security Management Service may need to be enabled or restarted to fix your Real-Time Protection problem.
To do so, follow these steps:
Click the Start/Windows button.
Type services.msc in the Windows search bar and click Run As Administrator
Right-click PC Security Management Service > Properties
Click on the Recovery Tab
Set First, Second and Subsequent Failures to Restart the Service
Click Apply > OK
Open the TotalAV application and click Enable Protection
On most modern-day Windows devices, Microsoft Defender will come preinstalled. Microsoft Defender will end up causing conflict with TotalAV and we would recommend disabling it. To disable Microsoft Defender follow these instructions:
Click the Windows icon/Start button
Click the settings cog
Click Update & Security
Click Windows Security
Click Virus & Threat Protection
Locate Microsoft Defender
Toggle Off Periodic Scanning
You may have downloaded the free version of TotalAV even though you have a paid subscription. As it is the free version of TotalAV you will not have access to your premium features. If you have a paid account, to access your premium features, you simply have to log in.
To log in and activate your new features follow these instructions:
You should now have access to all the features within your paid account.
A license will be used every time you login for the first with your TotalAV subscription on a Windows, macOS®, Android, or iOS® device
If you would like to purchase additional licenses you can do in our marketplace. Please allow up to 15 minutes for your licenses to activate on your account.
If you would like to manage your licenses, you can do so by visiting our device dashboard. From here you will be able to:
Select an option below
I Need Help Downloading I Need Help Installing TotalAV I Need Help Logging In I Need Help Activating The SoftwareSelect an option below
Where Can I Download TotalAV? My TotalAV Download Won't Start or Stops My TotalAV Download Won't Open Where is My TotalAV DownloadIf your download does not start, or it stops, please follow these instructions
If you have downloaded TotalAV and it won't open, please follow these instructions:
The default location of files being downloaded on macOS® is the downloads folder.
Follow these instructions to find your TotalAV download:
Select an option below
My Install File Will Not Open I Have an Error Message During Install The Installer Does Not Start or FinishIf your download does not start, or it stops, please follow these instructions
If you receive an error message during install it is most likely due to an issue with the operating system.
To help solve your issue, please follow these steps:
If you have downloaded TotalAV and it won't open, please follow these instructions:
You are currently logged into an account on our website that does not have an active subscription. To logout, click the button below.
LogoutMy Email is Invalid My Email or Password is Not RecognisedWe are sorry that you are having an issue into TotalAV. One of our agents will be happy to help solve your issue.
If your password is not recognized, click Reset Password
My Email Is Wrong Reset PasswordTo help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.
Do you have a paid subscription?
To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.
Once you have signed up with TotalAV, you will be provided with log in details.
Select an option below
Real-Time Protection Won't Enable Where Are My Paid Features? Help With LicensesWhen you first install TotalAV on Mac, you will need to set up Real-Time Protection. We have made this as simple as possible. To enable Real-Time Protection follow these instructions:
Open the TotalAV Application
Go to the TotalAV Application
You may have downloaded the free version of TotalAV even though you have a paid subscription. As it is the free version of TotalAV you will not have access to your premium features. If you have a paid account, to access your premium features, you simply have to log in.
To log in and activate your new features follow these instructions:
You should now have access to all the features within your paid account.
A license will be used every time you login for the first time with your TotalAV subscription on a Windows, macOS®, Android, or iOS® device
If you would like to purchase additional licenses you can do in our marketplace. Please allow up to 15 minutes for your licenses to activate on your account.
If you would like to manage your licenses, you can do so by visiting our device dashboard. From here you will be able to:
Select an option below
I Need Help Downloading TotalAV I Need Help Installing TotalAV I Need Help Logging InSelect an option below
Where Can I Download TotalAV? I Can't Download TotalAVTotalAV requires iOS® 9.3 or above. For security we recommend you use the highest version of iOS® your device supports.
You are currently logged into an account on our website that does not have an active subscription. To logout, click the button below.
LogoutMy Email is Invalid My Email or Password is Not RecognizedWe are sorry that you are having an issue logging into TotalAV. One of our agents will be happy to help solve your issue.
If your password is not recognized, click Reset Password
My Email Is Wrong Reset PasswordTo help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.
To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.
Once you have signed up with TotalAV, you will be provided with log in details.
Select an option below
I need help downloading I need help installing I need help logging inTotalAV requires Android 5.0 or above. For security we recommend you use the highest version of Android your device supports.
You are currently logged into an account on our website that does not have an active subscription. To logout, click the button below.
LogoutMy Email is Invalid My Email or Password is Not RecognizedWe are sorry that you are having an issue logging into TotalAV. One of our agents will be happy to help solve your issue.
If your password is not recognized, click Reset Password
My Email Is Wrong Reset PasswordTo help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.
Do you have a paid subscription?
To help you further we would like to start a chat session with you. Please provide our agents with the email address associated with your account and they will be able to help you.
Once you have signed up with TotalAV, you will be provided with log in details.